Shipping policy

Shipping Policy

Free Worldwide Shipping

At LumaLair, we're delighted to offer FREE Worldwide Shipping on every order—no minimum purchase required.

We work with trusted global fulfillment partners, to ensure your order is processed and delivered as efficiently as possible.

Order Processing

  • Orders are typically processed within 1–3 business days.

  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Estimated Delivery Times

Delivery times vary depending on your location.

Estimated shipping times are:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–12 business days

  • Australia & New Zealand: 6–15 business days

  • Europe: 7–15 business days

  • Asia: 7–15 business days

  • Rest of the World: 10–20 business days

Please note these are estimated delivery times and are not guaranteed.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email (where available). Tracking information may take 24–72 hours to update after your order has been dispatched.

Customs, Duties & Taxes

We proudly ship worldwide.

International orders may be subject to customs duties, import taxes, or local fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to:

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Carrier delays

  • High shipping volumes

  • Unforeseen global events

We appreciate your patience and understanding should these circumstances arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

We are unable to guarantee replacements or refunds for orders shipped to an incorrect address provided at checkout.

If you notice an error, please contact us as soon as possible. If your order has not yet been processed, we'll do our best to update your shipping details.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Multiple Packages

To provide faster delivery, items ordered together may occasionally ship separately from different fulfillment centres. If this happens, you'll receive separate tracking information for each shipment.

Questions?

Your satisfaction is important to us.

If you have any questions about your order or our shipping policy, please contact our customer support team at hello@lumalair.com. We're always happy to help and will respond as quickly as possible.